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What is the cost of shipping?

Melbourne Party Emporium is happy to offer a Standard delivery fee of $11.50 and an Express delivery fee of $18.95

I live locally can I please collect my parcel and forgo the delivery fee?

Absolutely, please contact us prior to placing your order and we can arrange this. Our email address is sales@partyemporium.net and our phone number is 03 9600 9046

How long will it take for my package to arrive?

We aim to despatch all orders within 24 hours of receiving them, however when taking into account weekends and public holidays this is not always possible

Standard Deliveries: 

We use the Australia Post eparcel service who endeavour to ensure standard delivery for NSW, SA, TAS & VIC between 4 to 6 working days from despatch of order. This however does depend on the size of your order and its destination. For WA, NT & Far North Queensland please allow up to 7 working days. 

Express Deliveries:

To ensure your parcel is sent as fast as possible, we recommend the Express delivery option. This Guarantees your parcel will be picked and sent the same day, (provided your order is placed and fully paid for before 12pm EST on a working day Monday - Friday). This also guarantees your parcel will be priority delivered as soon as possible by Australia Post. For express delivery timeframes please refer to the Australia Post's Guaranteed Express Post Delivery Network.

How can I track my order?

When we despatch your order you will receive two emails. One from us advising your parcel has been despatched with a shipment number and one from Australia Post containing a tracking ID. You can use this tracking ID provided by Australia Post to track your parcel on their website. http://auspost.com.au/track/

What if I am not home when my package arrives?

Australia Post will deliver the parcel to your address. If you're not home when it arrives, the postman will leave a note at your place and take your parcel back to your local AusPost Office. They'll keep it there for five days, following this they will send you another note to remind you to come and collect the goods and hold the parcel for an additional five days. Once the ten days has expired AusPost will return the package to us, we will then issue a refund for the goods less the original shipping fee and a return to sender fee of $20.

My items haven't arrived yet. What can I do?

You are able to track the status of your order on the Australia Post Website, using the Tracking ID sent to you by Australia Post. If you have any concerns, please do not hesitate to contact us.

What are Melbourne party emporium General Days of Trade?

7 Days a week excluding Public Holidays 

What are The party emporium's Christmas & New Year Days of Trade?

Our order despatch department will be closed on Thurday 25th & Friday 26th of December and Thursday 1st January. All other days will be business as usual.

We have four rules of returns - returns must be:

  1. Made within 7 days from receipt of goods.

  2. Unused and Unopened in their original packaging.

  3. In the same box you received your item in.

  4. Presentation of your original receipt as proof of purchase.

To prevent damage in the returns process, please be sure to package the items well.

All “change of mind” returns must be shipped and handled at the customer's own cost. The Party Cupboard is not responsible or liable for any goods lost in transit and therefore recommends registered post for all returns. Please note this policy is for full priced items only, refunds or exchanges are not permitted on sale items.

How long do I have to return my purchase?

We allow up to 7 days from receipt of goods for you to return your item/s.

How long does it take for me to receive a refund?

We aim to refund your purchase within 7 days of receiving the return.

How will I be refunded?

Refunds are issued through the same transaction method used to make the original purchase. If the product was ordered with a gift voucher or promotional voucher, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order.

Do you issue a refund if I don't like the product once I have received it?

We do our best to ensure that the image and description on the website are an accurate depiction of the product. If you are still not satisfied, please return the item(s) to us within 7 days of receiving the goods in its original, unopened packaging with a returns form attached. Once our Quality Control team confirms that the item is in its original condition, a refund will be issued.

All “change of mind” returns must be shipped and handled at the customer's own cost. The Party emporium is not responsible or liable for any goods lost in transit and therefore recommends registered post for all returns. Please note this policy is for full priced items only, refunds or exchanges are not permitted on sale items.

What if my item is faulty?

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect or was damaged during delivery, please contact us within 7 days of receiving the goods for details of how to return your item for an exchange or refund.

I need to return an item, but I don't have the original packaging. Now what?

Sorry we will not offer an exchange or refund in instances where you have opened the goods and/or simply changed your mind. If the item is faulty please contact us within 7 days of receiving the goods for details of how to return your item for an exchange or refund. 

The item I want is out of stock. What now?

Although we try to have a stock level that will keep up with demand, some highly popular items may run out of stock. We are re-ordering all the time so please contact us and we can let you know when we will be back in stock.

Do you place items on backorder?

No, your item will not be placed on backorder. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out you will be contacted by the Customer Service team. They will advise on delivery time frames, or alternatively arrange a credit or refund. 

Can I place an item on hold for purchase at a later date?

Sorry, but we do not offer this option.

Changes or Additions to orders

Yes, if you willing to change your order, please contact us within 12 hours after you purchased. our email:sales@partyemporium.net or contact us @ 03-9600 9046

Is there somewhere I can go to view the product prior to purchasing?

Yes, We have a retail store Located at 432 Queen Street Melbourne Victoria 3000, this only apply to Melbourne Region.

I'm having problems ordering through your website. What can I do?

Our website is best supported by Internet Explorer,Safari and Mozilla Firefox. Please ensure that the browser you are using is up to date.

What payment types do you accept?

We offers a number of payment methods: a. Credit Cards: Visa (including Visa Electron) and MasterCard;b. Paypal

Is it safe to use my credit card on your site?

We strive to ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if you see a key lock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our bank. You can rest assured that with each purchase your credit card or bank account information will be secured.

My credit card details are not being accepted. What's wrong?

Please check with your bank or financial institution. 

My computer froze while processing payment. How will I know that my payment went through successfully?

All successful transactions will receive a confirmation email within an hour of purchase. If you have not received confirmation via email, please try placing your order again. Alternatively, contact our Customer Service Team to confirm the placement of your order.

Are your prices in Australian Dollars (AUD)?

Yes, all pricing is in Australian Dollars.

Do you match prices if I see an item on sale elsewhere?

No, but we do our best to ensure we have competitive prices.

Do your prices include GST?

Yes, all prices include GST.

2.Returns & Exchange

3.Change or Additions to orders

4.Payment

1.Shipping & Delivery

Term & Condition 

5. Privacy & Security

6.General

How do I know it is safe to shop with you?

We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our privacy policy.

Do you keep my credit card details?

No, we do not store your credit card details.

Will my information be sold to third parties?

Your information will not be sold or passed on to third parties. Your privacy is important to us.

Are the balloons delivered filled with Helium?

There are two option, one with Helium and one without. Helium Option only availbale in Melbourne Metro areas (Helium Price and delivery fee will apply).

How long do the helium balloons last?

Recommendations state that latex balloons, when filled with helium, should last up to 10-14 hours. However, foil balloons last a lot longer than this and can last days. Adults should inflate balloons and supervise their use with children under 9 years

 

We hope you enjoy browsing through our site.